Terms and conditions of payment:
All advance ticket sales are subject to a 10% non-refundable deposit and also subject to a 24-hour cancellation window. A reservation can no longer be changed, or cancelled after the 24-hour advance window has passed. A 10% non-refundable deposit is taken at the time of reservation for all online ticket sales; however, you may also choose to pay the full amount in advance. All reservations are subject to a 24-hour cancellation window. Once within the 24 hrs of reservation, the credit card will be charged in full if only a deposit has been taken and reservations paid in full will not be subject to a refund request. If the reservation is a same-day reservation (inside that 24-hour window) the full amount of the total is due at the time of booking and the full amount is non-refundable. Same-day reservations are final ticket sales. We accept Visa, Mastercard, American Express, Discover, and some international forms of payment. No personal or traveler’s checks will be accepted.
All group reservations must be canceled no later than 7 days prior. All reservations created through the group sales department and or reservation for ten (10) or more people and or reservations given a special group discount are considered a group reservation. Any changes to the reservation must be made 72 hrs prior. A fifty percent (50%) deposit is required for all group reservations. The deposit is subject to forfeit after the 7 day prior deadline in addition the remainder of the payment due remain forfeit after the 72 hour deadline has expired. A final headcount and final payment is required 72 hours in advance of the service and will be processed with the credit card on file.
In order to cancel a reservation customers must call 24hrs prior to the tour or rental reservation at (858) 454-1010. Any tour or rental not canceled properly in advance before your scheduled tour will be assessed the full amount of the tour. No shows or non-cancelled tours will be charged for the reservation in full.
3rd Party Tickets: All 3rd party tickets are non-refundable, non-cancelable, and non-transferable. All third party tickets require payment in full. Any 3rd party tickets that are date and time specific are only valid for the specified time; exceptions for alternate dates or times cannot not be honored.
Recommended check-in time is 30 minutes in advance of scheduled tour/rental time. Roll call and tour briefings and/or rental instructions are conducted at the scheduled time and tour/rental departs shortly thereafter. Please arrive even earlier to find parking if parking is required.